Sales And Service Consultant

Sales and Service Consultant – IRC232797

at Square, Diepkloof, Gauteng, South Africa in FNB POP Branch Delivery Diepkloof Square
Ends 14 Oct 2022

about us

Do not forget to register your cv on our database here REGISTER 

      make a promise

      be deeply invested

      value our differences

      build trust, not territory

      have courage

      always do the right thing

      stay curious and you have one simple goal: to improve the lives of customers through simple, effective solutions that meet their needs, contact us today and join a winning team. All appointments will be made in line with the Bank’s Employment Equity plan The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.

purpose

To provide a positive customer experience by being helpful and sensitive customer needs, expectations and providing product solutions including directing customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.

experience and qualifications

Minimum Requirement: NQF 4 Qualification

1- 2 years related experience

Preferred (Ideal) Qualification: Relevant NQF 5 qualification as prescribed by the Financial Services Board

Regulatory Exam qualification

An appropriate recognised business Diploma or Higher Certificate at, NQF level 6

FAIS – Yes

Person must not be an unrehabilitated insolvent

additional requirements

In accordance with National Credit Act (NCA) candidates applying for this role will require a credit record check. Only applicants who possess minimum NQF 5 qualification as prescribed by the Financial Services Board will be considered 

No Referral plan is assigned to this job

responsibilities

Connect with our customers by living up to our brand promise of “how can we help you?” at all times. Converse with our customers in a way that they fully understand and provide helpful solutions and products based on their needs

Conduct themselves in an ethical manner at all times

Adhere to the TCF (Treating Customer fairly) principles in all that you do

Identify and sell/cross sell products aligned to customer needs

Maximize channel optimisation opportunities identified aligned to customer needs

Ensure activities support cost containment and reduction

Optimize every customer interaction to migrate or convert customer to eChannels and or encourage use of digital and self-service channels

Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions Optimize every customer interaction to migrate or convert customer to eChannels and or encourage use of digital and self-service channels

Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions

Fulfilling transactions above the benchmark set and providing an exceptional customer experience

Leave a Reply

Your email address will not be published. Required fields are marked *