Call Centre Agent

Job details

Salary

R12 000 – R25 000 a month

Job Type

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Temporary

Qualifications

  • Call Center: 1 year (Preferred)
  • Customer Service: 1 year (Preferred)

Full Job Description

Call Centre Agents – Stellenbosch

We are looking for 5 enthusiastic Tele Representatives to arrange interviews for our client during our pilot phase. You will be responsible for setting appointments over the phone for our corporate office Miami.

The 30 day pilot will set the stage for a larger service rollout.

Candidate representatives must be excellent communicators and have superior people skills. They must be comfortable engaging over the phone as well as dealing with complaints and doubts.

The goal is to help the company grow by bringing in customers and developing business.

Responsibilities

Contact prospects to inform them about a service using scripts

Attention to quality of information at all times

Enter and update customer information database

Take and process orders in an accurate manner

Handle grievances to preserve the company’s reputation

Go the “extra mile” to meet sales quota and facilitate future sales

Keep records of calls and sales and note useful information

Requirements and skills

Experience as tele sales representative or other sales/customer service role

Track record of targets

Previous international outbound experience beneficial

Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems

Ability to learn about products and services and describe/explain them to prospects

Excellent command of English

Excellent communication and interpersonal skills

Cool-tempered and able to handle rejection

Outstanding negotiation skills with the ability to resolve issues and address complaints

Own transport / local to Stellenbosch advantageous

Remuneration / Hours

R60 – R140 p/hour

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5 Appointments required

Job Type: Temporary
Contract length: 1 month

Salary: R12,000.00 – R25,000.00 per month

COVID-19 considerations:
Considerations for Covid19 toward standard Government current guidelines

Ability to commute/relocate:

  • Stellenbosch, Western Cape: Reliably commute or planning to relocate before starting work (Required)

Experience:

  • Call Center: 1 year (Preferred)
  • Customer Service: 1 year (Preferred)

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