Can you work as a call center operator.



POST 46/64 : CALL CENTRE OPERATOR CENTRE OPERATOR REF NO:
DHET40/11/2022
Branch Corporate Management Services
Directorate: Internal Communications and Client Services
SALARY : R269 214 per annum (Level 07
CENTRE : Pretoria

REQUIREMENTS : An appropriate bachelor’ degree/national diploma in Public Relations or any
related qualification. An additional one-year Call Centre certificate or onsite
training. A minimum of one (1) to two (2) years of proven Call Centre
experience in the handling of inbound/ outbound calls will be an added
advantage.

Proficiency in English is a requirement and the ability to speak at
least two (2) other official languages would be an added advantage. Computer
literacy which includes a good knowledge of Microsoft Office packages. Good
telephone etiquette.

Do not forget to register your cv on our database here REGISTER 

Good communication skills both written and verbal. Good
interpersonal skills. Ability to take ownership of enquiries and queries. Selfmotivated and disciplined. Good ethics. Excellent customer/ client orientation.
Innovative and energetic.

DUTIES : Respond to incoming calls efficiently and effectively. Inform clients by
explaining procedures, answering questions, and providing information
concerning the Department of Higher Education and Training. Obtains client
information by interviewing them and verifying information.

Resolve
enquiries/queries by sharing accurate and adequate information. Handle
Presidential Hotline enquiries and queries. Strive to answer the caller in his/her
own preferred language. Maintain ownership of a query even if it has been
referred to other units by following it up until it is finalized. Adhere to time
frames.

Maintain communication equipment by reporting problems. Maintain
client service delivery standards at all information-sharing points. Ensure
customer satisfaction. Provide callers with services that exceed their
expectations.

ENQUIRIES : Mr P Mtshali Tel No: 012 312 5089 / Mr R Kgare Tel No: 012 312 5442 / Mr D
Moyane Tel No: 012 312 5165
APPLICATIONS : DHET invites applicants to apply online on the New Z83 form by accessing the
Departmental Website (click the ‘apply now’ button) or
http://z83.ngnscan.co.za/apply and follow the easy prompts/instructions.

NOTE : Upload the supporting documents namely, (1) a comprehensive CV, and (2)
copies of all qualifications (including matriculation), identity document, valid
driver’s licence, and any other document (where required). A fully completed
and signed Z83 form and a detailed Curriculum Vitae will be considered.

A user
guide and ‘how to’ videos will assist in how to compete for the form and digital
signature. Only shortlisted candidates will be required to submit certified
documents/copies of qualifications and other relevant documents to support
the application on or before the day of the interviews. It is the applicant’s
responsibility to have foreign qualifications evaluated by the South African
Qualification Authority (SAQA).

Candidates whose appointments promote
representativity in terms of race, gender, and disability will receive preference.
All shortlisted candidates for SMS posts will be subjected to a technical
exercise that intends to test relevant technical elements of the job, the logistics
of which will be communicated by the Department.

The successful candidate(s)
will be required to undergo a Competency Assessment. One of the minimum
entry requirements for the SMS position is the Pre-entry Certificate. No
appointment will take place without the successful completion of the pre-entry
certificate and submission thereof. For more details on the pre-entry course
visit: https://www.thensg.gov.za/training-course/sms-pre-entry-programme/.
The candidate(s) will be required to sign an annual performance agreement,
disclose his/her financial interests, and be subjected to security clearance.

If
you have not been contacted within three (3) months of the closing date of this
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advertisement, please accept that your application was unsuccessful. Suitable
candidates will be subjected to personnel suitability checks (criminal record
check, citizenship verification, qualification/study verification, and previous
employment verification).

Applications received after the closing date will not
be considered. “DHET is committed to providing equal opportunities and
practising affirmative action. The appointment will be done in line with the
approved Employment Equity Plan. Persons with disability are encouraged to
apply. It is our intention to promote representativity in terms of (race, gender,
and disability) in the organisation.
CLOSING DATE : 30 December 2022

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