Clover S.A is imparting 12 months Call Centre Learnership to humans who carried out their Grade 12 between 2017 and 2022.
SOURCE: www.clover.co.za
Requirement:
60% for each English and Maths/Maths literacy.
We inspire humans with incapacity to apply.
Recruitment area: Westrand areas, Roodepoort, Braamfisherville, Newclare, Soweto, JHB CBD.
Do not forget to register your cv on our database here REGISTER
If you meet requirement, please forward your CV and Matric results to: phenyo.mogapi@clover.co.za
Closing date: 20 January 2023.
Call Center Representative responsibilities and responsibilities
Call Center Representatives whole client provider duties that make sure clients have the data and help they want and preserve the company’s high-quality reputation.
They frequently have the following responsibilities:
Take patron calls and supply accurate, fine solutions to their queries and concerns
De-escalate conditions involving disenchanted customers, providing affected person help and support
Call customers and clients to inform them about the company’s new products, offerings and policies
Guide callers thru troubleshooting, navigating the organization website online or the usage of the merchandise or services
Review purchaser or customer accounts, offering updates and records about billing, shipping, warranties and different account items
Collaborate with different name middle experts to enhance consumer service
Help to educate new personnel and inform them about the company’s patron administration insurance policies
What does a Call Center Representative do?
Call Center Representatives work in a name middle putting surrounded by way of different name middle personnel answering customers’ questions and referring them to the essential sources to clear up their problems. They normally comply with a script with organized responses primarily based on customer’s questions and replies.
After working carefully with the clients to unravel their issues, some Call Center Representatives may additionally attempt to promote extra merchandise that may additionally gain the clients and may additionally get hold of extra compensation for this sale.
Most Call Center Representatives are accountable for retaining documents of records acquired in conversations and log it into the name core database.
Call Centre Representative
We are searching for a Call Centre Representative to cope with calls from clients and furnish guide to them in any way possible. You will be required to work in a time-bound surroundings and make certain that purchaser provider is supplied to its exceptional quality. You are accountable for assembly private and group goals as properly as our patron delight
