Broker Administrative Intern
Details
Closing Date: 2023/01/09
Reference Number: MMH221212-7
Job Title: Broker Administrative Intern
Position Type: Internship
Role Family
Sales
Cluster
Metropolitan Life
Remote Opportunity
None of the time
Location – Country
South Africa
Location – Province
Western Cape
Location – Town / City
1 KZN, 1 PE, 1 EL, 1 WC, 1 FS
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Introduction
Metropolitan is one of the oldest financial services brands in South Africa. With a 116 year legacy of serving the communities in which it operates, Metropolitan represents true empowerment in serving Africa’s people through affordable financial solutions that create financial growth and security. Metropolitan operates in South Africa, but the brand is also present in9 African countries including, Namibia, Botswana, Kenya, Ghana, Nigeria, Lesotho, and Swaziland.Metropolitan provides financial wellness solutions that meet the needs of low income clients, including funeral insurance, health, savings, hospital cash-back cover, retirement solutions and life insurance. www.metropolitan.co.za
Role Purpose
Accurately capture data and process all the administrative tasks to support the sales process according to agreed standards and turnaround times.
Requirements
Grade 12 or equivalent qualification.
1 year post Matric Qualification.
Must be unemployed.
Must be an SA citizen.
Must be between the age of 18 – 35 years.
Duties & Responsibilities
Accurately capture and check new business documentation for errors and completeness.
Collate, compile and distribute documents to the required standards within defined time-frames to relevant stakeholders.
Attend to all queries in a professional and friendly manner in order to provide an excellent client experience.
Screen and route all calls received to appropriate parties.
Escalate faults and other housekeeping issues with the relevant stakeholders.
Distribute documentation to the relevant stakeholder within the agreed timeframes.
Perform all administrative tasks to agreed standards and ensure proper controls are kept for new business applications.
Provide feedback to relevant stakeholders and managers on trends, practices and breaches as per compliance requirements.
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Keep record and provide feedback of operational metrics related to new business requests (e.g number of requests, status of requests etc.) as and when needed.
Keep abreast of technical product and legislative knowledge in order to advise on the most relevant and innovative client solutions, complying with governance requirements.
Timeously complete all administrative and reporting duties, including sales and marketing data tracking, feedback etc. related to the role within the agreed timeframes.
Competencies
Business Acumen
Client/Stakeholder Commitment
Drive for Results
Leads Change and Innovation
Collaboration
Impact and Influence
Self-Awareness and Insight
Diversity and Inclusiveness
Enquiries: gosego.mophosho@metropolitan.co.za
